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Protecting our players

We are devoted to educate players, by providing them with all necessary information related to games of chance and Responsible Gaming rules,
so that they can make informed choices. In this context we undertake a series of initiatives that provide useful guidance and support players
on enjoy the fun of the game.

The main characteristics of Responsible Players:

1
Every time they play they set a limit of how much money they can afford to lose and quit when they reach it.
2
They don’t borrow money to play with.
3
They don’t play with money earmarked for daily needs.
4
They don’t try to chase losses by playing even more.
5
They know that no one and nothing can affect the outcome of the game.
6
They don’t perceive playing as a solution to their problems and worries.
7
They don’t lie to loved ones about the money or time they spend playing.
8
They seek help when they realize they are spending more money or playing more often.
9
They don’t neglect work or studies in order to play.
10
They don’t play when they feel depressed, lonely, bored, tense or anxious.
11
They are aware of how long they have been playing and how much they have spent.
12
They use their capacity for restraint, wherever possible
13
They are objective and informed about the possibilities of winning.
14
They always set limits on their playing and never exceed them!


Self-assessment




Remember, seeing the true situation can be overwhelming.

It’s normal to become upset or disappointed if you find out that you are an excessive playerbut remember… there is always a solution…

Ask for help!
Do not hesitate to contact the 1114 helpline!

Voluntary self-exclusion

Voluntary self-exclusion.

Self-exclusion is a voluntary program that offers people the opportunity to take a break from gaming and is applicable for the PLAY games and our online games. In particular participants make a written commitment to stay away from the previous mentioned games either for an indefinite or definite period.

Regarding “PLAY” games it is worth mentioning that Self-Exclusion is carried out following a Self-Exclusion request, either before the issuance of the Individual Player’s Card or after.

A Self-Exclusion request before the issuance of the Individual Player’s Card shall be accepted only for an indefinite time period, through a request in written submitted to an OPAP Store, a “PLAY” Store or directly to our Headquarters. Every Player holds the right to submit a Self-Exclusion request or set other restrictions to his/her participation after the issuance of the Individual Player Card, such as:

Indefinite
Self-Exclusion
Self-Exclusion for a
particular time period

For each one of the above cases, the self-exclusion revocation is possible only after the lapse of six (6) months from the Self-Exclusion date, as set in the Regulation of the competent Regulatory Authority (HGC).

How self-exclusion schemes work.
  • You cannot leave the scheme before the exclusion period has expired
  • You are not allowed to play the Games from which you have self-excluded (i.e.: PLAY Games and Pame Stoixima online) during the self-exclusion period
  • You will be excluded for a minimum six month period
  • You will be removed from all marketing databases and you will not be contacted during the period of your self-exclusion
  • You will not have the right to open a new account or issue a new Individual Player’s Card in case you changed your mind
Is self-exclusion right for me?

Generally, people who register feel that it is no longer in their best interest to keep gambling. To find out if this is the right option for you, you may want to consider:

  • Is gambling causing problems with your finances, health or relationships?
  • Will stopping or taking a break from gambling help you feel more in control of your life?
  • Are you willing to make a commitment to change your gambling habits?
The decision to register should be carefully considered. Some people find it useful to combine Self-Exclusion with other support tools, counselling or relationship counselling. Because Self-Exclusion is voluntary, the decision to register is entirely up to you!!!

Finding help

Finding help


If you believe that you, a friend or a relative of yours has a problem with excessive playing, do not hesitate to call 1114 helpline, which OPAP Group has created in partnership with KETHEA-ALFA to provide psychological support and advice.

The helpline functions in complete confidentiality from Monday to Friday (09:00 to 21:00) by a fully trained staff including sociologists, social workers and psychologists.

Please note that information and support are also available by
email at 1114a@kethea-alfa.gr



For people experiencing excessive gambling problems

Help line

1114

For people experiencing excessive gambling problems

Help line

1114

REGULATED BY GAMING COMMISSION (HGC). PARTICIPATIONS IN GAMBLING GAMES IS PERMITTED ONLY TO PERSONS 18 YEARS OF AGE OR OLDER. FREQUENT PARTICIPATION ENTAILS ADDICTION RISKS AND ASSET LOSS. HELPLINE: 1114